hoopla help

Unable to access/borrow content?

  • If you got an error message referencing the daily limit, it means that KDL has reached the download limit for the day as an organization. This limit resets each day at 8 p.m., so try again after 8 p.m. rolls around.
  • If you got an error message referencing the monthly limit, that means you've reached your personal limit of nine checkouts per month.

Still stuck? Fill out the form below to help us troubleshoot.

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  • If you are getting this error message: “This username / password combination does not exist,” try resetting your password by clicking “Don’t remember your password?” Hoopla will send you a reset link via email if necessary. If you have tried a reset and are still unable to login, please tell us what is happening on the login screen:
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