Downloads help Downloads help * indicates a required field Name * Required First Last Email * Required Library card number * RequiredAre you using your own library card, or the library card of a friend or family member? * RequiredMy library cardThe library card of a friend or family memberHas your card been recently replaced in a KDL or GRPL branch? * RequiredYesNoIf you are receiving an error message, give us the EXACT error message in the space provided below. (If there is no error message, enter "N/A.") * RequiredBriefly describe the issue you are experiencing. Be as specific as possible. * RequiredWhat device are you using? (Provide make and model, e.g. iPhone 7, NOOK Color.) * RequiredWhat operating system are you using? * RequirediOS (runs on Apple devices like iPads and iPhones)AndroidGoogle Chrome OS (Chromebook)LinuxMac OS 10.12 (Sierra)Mac OS 10.13 (High Sierra)Mac OS 10.14 (Mojave)Mac OS 10.15 (Catalina)Mac OS – unknown or other versionWindows 7Windows 8Windows RTWindows 10Windows PhoneWindows – unknown or other versionWhat internet browser are you using? * RequiredChromeEdgeFirefoxInternet ExplorerOperaSafariWhich software and application/media format were you using? * RequiredFreegalRBdigitalSony Reader softwareWhat title(s) did you experience trouble with (if any)?PhoneThis field is for validation purposes and should be left unchanged. Close Can you tell me more about this webform submission? The contents of this webform are sent to library staff via email. We recommend that you do not submit confidential information (like your library card number, passwords or credit card information). If you need to share confidential information with library staff, we suggest that you use other channels of communication, such as the telephone.Visit our Privacy Statement, opens in a new window, opens a new window to learn more about how your personal information is handled and protected. This information will be submitted via email. Learn More about sending data over email.