We aim to close the digital literacy gap by providing a range of tech assistance. Some tech questions can be handled at the desk, while others may require a longer, one-on-one appointment with a Tech Help Librarian. Check below for details about this service.
We can help with many kinds of tech needs without an appointment. If your need requires an appointment, we can help you schedule one at your preferred branch.
Things You Can Ask a Librarian
Examples of tech needs that don't need an appointment:
- Help with KDL-provided apps, tools and resources
- Libby, Hoopla, Beanstack, MeLCat, etc.
- Basic Computer & Device Skills
- Like texting, using MS Office or sharing photos
- Email & Account Help
- Email setup or resetting your password
- Online Navigation & Digital Literacy
- Basic security, online forms, social media basics, and spotting scams
- Job Application Help
- Online forms, searching job sites, formatting resumes and cover letters
- Document & Printing Help
- Printing, scanning, uploading and sharing files
May Need an Appointment
Examples of tech needs that require an appointment:
- New Device Set-Up
- Phone, tablet, Kindle, Launchpad, KDL hotspot or laptop
- Design Help
- Getting started in Canva, creating advertisements for small businesses
- Accessibility Help
- Voice-to-text, magnification, color contrast, screen readers, help with TBBC
- Social Media
- Privacy settings, blocking accounts or more in-depth account creation
- Exploring AI Beyond the Basics
- Using LLMs like ChatGPT, Claude, Gemini, etc., finding specialized AI tools, safety and privacy while using AI tools
How To Make an Appointment
Call Us: 616-784-2007
Referrals to Other Resources
Examples of things we cannot help with, but we will try to refer you to a good free resource. See below for some examples.
Type of Need
Things We Recommend
- At-home device or internet connection
- If you can't bring your computer to the library, we'll help you find help elsewhere.
Try: Online How-To videos, local tech repair companies with good reviews
- Wi-Fi or connectivity issues outside of the library
We can help you find how to contact your internet provider.
- Computer virus or malware issue
- Purchase recommendations
Try: Consumer Reports (free access at the library or with a library card)
- Advanced design help
- In-depth employment help
- Typing resume/cover letter, Proofreading resume/cover letter, In-depth job application advice
Try: Employment Resources
- Filing Taxes
- Applying for government programs
- Medicare, Medicaid, Social Security, etc.
Community Resources
Explore trusted local organizations, programs and tools designed to support you and your family.
Don't Know where to start? Call 2-1-1 for any kind of assistance.