More than half of Kent County residents surveyed by Kent District Library (KDL) identified misinformation and artificial intelligence as significant challenges for the future, while children's literacy emerged as a top community priority. Those findings are helping shape KDL's newly adopted 2027-2028 Strategic Plan.
Developed with input from more than 4,400 individuals in focus groups and a community survey of library patrons and non-patrons, the plan reflects changing community needs and outlines priorities for KDL to better serve residents throughout Kent County.
"Residents told us they want assistance navigating an increasingly complex world while continuing to strengthen the foundations that help people and communities thrive," said Jaci Cooper, KDL Director of Projects & Planning. "Libraries have always helped people access information. Today, we're also helping people evaluate information, build connections and discover resources that support their goals."
The community feedback revealed a strong desire for support in understanding information, adapting to rapidly changing technology and maintaining strong, connected neighborhoods. Fifty-six percent of participants identified misinformation as a major concern for the future, while 51% cited artificial intelligence. Children's literacy ranked among the community's highest priorities for long-term investment and support.
The plan identifies three areas of focus:
- Future-Ready Literacy: Expanding opportunities to develop traditional, digital, media, functional and algorithmic literacy skills so residents can evaluate information, adapt to change and make informed decisions throughout their lives.
- Neighborhood Belonging: Leveraging KDL’s spaces, collections, programs and partnerships to help residents build meaningful relationships, engage with their local communities and feel represented in the places they call home.
- Essential Needs: Strengthening staff knowledge and community partnerships to help residents connect with trusted resources and navigate essential needs, positioning KDL as a connector to services rather than a direct service provider.
Together, these priorities will guide KDL’s decisions, partnerships and initiatives throughout 2027 and 2028. The plan builds on the library’s purpose, “We exist to further all people,” and its vision of being an indispensable community resource that enriches lives through access to personal discovery.
"Public libraries are increasingly serving as community hubs where people gather, learn and discover trusted information," Cooper said. "The feedback we received shows that residents see the library as a partner in helping them prepare for the future while staying connected to their communities."
Kent District Library operates 20 branches, an Express Library and a bookmobile serving nearly 440,000 residents across 27 municipalities throughout Kent County. Its offerings include physical and digital collections, early literacy programs, hands-on STEAM learning through KDL LAB Experience®, interactive early literacy spaces called WonderKnooks, technology resources, cultural events and programs for all ages.
Read the full plan at kdl.org/strategic-plan.