We aim to serve our patrons by providing a range of tech assistance. We can help with many kinds of tech needs without an appointment. If your need requires an appointment, we can help you schedule one at your preferred branch.
Walk-In Tech Help
- Help with KDL-provided apps, tools and resources
- Libby, Hoopla, Beanstack, MeLCat, etc.
- Basic Computer & Device Skills
- Texting, using MS Office, sharing photos, etc.
- Email & Account Help
- Email setup or resetting your password
- Online Navigation & Digital Literacy
- Basic security, online forms, social media basics
- Job Application Help
- Online forms, searching job sites, formatting resumes and cover letters
- Document & Printing Help
- Printing, scanning, uploading and sharing files
Tech Help By Appointment
- New Device Set-Up
- Phone, tablet, Kindle, Launchpad, KDL hotspot or laptop
- Design Help
- Getting started in Canva, creating advertisements for small businesses
- Accessibility Help
- Voice-to-text, magnification, color contrast, screen readers, help with TBBC
- Social Media
- Privacy settings, blocking accounts or more in-depth account creation
- Exploring AI Beyond the Basics
- Using LLMs (ChatGPT, Claude, Gemini, etc.), finding specialized AI tools, safety and privacy while using AI tools
Don’t see what you’re looking for? Give us a call and we’ll help if we can.
How To Make an Appointment
Call Us: 616-784-2007
Referrals to Other Resources
If we cannot help you, we will try to refer you to a good free resource. See below for some examples.
- At-home device or internet connection
- Senior Neighbors
- Online How-To videos
- Local tech repair companies with good reviews
- Wi-Fi or connectivity issues outside of the library
- A KDL librarian can help connect you with a local provider in your area.
- Computer virus or malware issue
- A KDL librarian can help connect you with a local business that specializes in computer help. (They will likely have a cost).
- Purchase recommendations
- Consumer Reports (free access at the library or with a library card)
- Advanced design help
- LinkedIn Learning (free access with a library card)
- In-depth employment help
- Filing Taxes
- Applying for government programs (Medicare, Medicaid, Social Security, etc.)
Community Resources
Explore trusted local organizations, programs and tools designed to support you and your family.
Don't know where to start? Call 2-1-1 for any kind of assistance.